ipogo Privacy Policy

This page describes what we collect when you use ipogo and how we keep that data protected. We at ipogo collect personal information during account registration, deposit processing, and withdrawal requests — including your name, date of birth, email, phone number, and government ID. We use this information to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with anti-money-laundering regulations.

Our commitment to privacy means we encrypt all account data, never share your personal information with third parties except where required by law, and provide you with transparent control over your account. This policy explains our practices in plain language — what we collect, how we use it, who has access, and what rights you have.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Information We Collect

We collect information you provide directly during account setup and gameplay. This includes your email address, phone number, full name, date of birth, and residential address. We also collect your government-issued ID (passport, national ID, or driving license) during account verification so we can confirm your identity and comply with know-your-customer (KYC) regulations.

When you deposit funds on ipogo, we collect payment information — such as your e-wallet username, bank account details, or QRIS identifier. We do not store your full credit card numbers or banking passwords. Instead, we receive a secure token from the payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), so your sensitive payment data never sits on our servers.

We also collect information about your activity on ipogo — which games you play, how much you deposit, when you withdraw, and when you log in. This data helps us detect fraud, improve our platform, and send you relevant account notifications. We do not sell this data to third parties.

How We Use Your Data

We use your personal information for five primary purposes: account verification, payment processing, legal compliance, fraud prevention, and customer support. Account verification is mandatory — we confirm your identity against your government ID to ensure accounts are legitimate and prevent money laundering. This process typically takes a few minutes but may take longer if we need additional documentation.

Payment processing requires us to share your deposit and withdrawal requests with our payment partners. When you deposit via local payment or online payment, we send your transaction details to e-wallet or mobile banking so they can process the payment. Similarly, when you withdraw, we share your withdrawal request with the payment provider so funds can be sent to your account. These partners are contractually bound to protect your data and use it only to process your transaction.

We use your activity data to detect fraudulent patterns. If we notice suspicious login attempts, unusual deposit amounts, or rapid withdrawal requests, our system flags these for review. This protects both you and ipogo by preventing unauthorized account access and money laundering. We may contact you via email or SMS to verify suspicious activity.

Our ipogo Data Security Practices

We protect your data using industry-standard encryption and secure storage. All account passwords are hashed — meaning we cannot read them, and even if our servers were compromised, attackers could not recover your password. We encourage you to enable two-factor authentication (2FA), which adds an extra security layer by requiring a code from your phone in addition to your password.

Our servers use SSL/TLS encryption for all data in transit. When you access ipogo on your mobile device or browser, your connection is encrypted so third parties cannot intercept your login credentials or payment information. We conduct regular security audits to identify and fix vulnerabilities before they become threats.

We limit access to your personal data to ipogo employees who need it to process your account — such as our fraud team, customer support staff, and payment processors. These employees are trained on data protection and are contractually bound to keep your information confidential. If an employee leaves ipogo, their access to customer data is immediately revoked.

Third-Party Processors and Data Sharing

We share your personal data with third-party processors only when necessary to provide ipogo services. Our primary processors are our payment partners — local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment — who process your deposit and withdrawal transactions. We also work with cloud hosting providers who store our servers in secure data centres outside Indonesia. These providers have access to encrypted data but are contractually prohibited from using it for any purpose other than hosting our platform.

We may disclose your personal information if required by law — such as if a court orders us to provide customer data in a legal proceeding, or if we believe disclosure is necessary to prevent fraud or harm. We do not sell your data to advertisers or marketing companies. We also do not share your betting history, financial data, or game activity with third parties without your explicit consent.

Cookies and Tracking

Our ipogo platform uses cookies to remember your login preferences and improve your experience. A cookie is a small file stored on your device that identifies you on repeat visits. Session cookies expire when you close your browser, while persistent cookies remain for extended periods to remember your preferences. You can disable cookies in your browser settings, though this may affect how ipogo functions on your device.

We use analytics cookies to understand how players use our platform — which games are popular, which payment methods are preferred, and where players encounter problems. This information helps us improve our service. We do not use this data to profile you or build detailed behavioral profiles. Our analytics are aggregated, meaning we look at patterns across thousands of users rather than tracking individuals.

We at ipogo believe that privacy protection and transparent data handling are fundamental to user trust.

How Long We Keep Your Data

We retain your personal data for as long as your ipogo account is active, plus seven years after closure. This retention period complies with anti-money-laundering regulations in supported jurisdictions including Indonesia. During this period, we may use your data to investigate fraud, respond to legal requests, or resolve disputes. After seven years, we securely delete your data unless we are required to retain it by law.

You can request deletion of your account at any time by contacting our support team. We will close your account and anonymize your personal data, though we may retain transaction records for the legally required retention period to comply with anti-money-laundering obligations.

International Data Transfers

Our servers may be located outside your jurisdiction. When you use ipogo from Jakarta, Surabaya, Bandung, or Medan, your data is encrypted and transmitted to our hosting infrastructure, which may be in other countries. We ensure that these transfers comply with local data protection laws by implementing standard contractual clauses with our hosting providers.

Data residency varies depending on your location and our current infrastructure. We use encryption for all transfers, so even if data crosses international boundaries, it remains protected. If you have concerns about international transfers, contact our support team to discuss your options.

Your Rights and Contact Information

You have the right to access, correct, and delete your personal data held by ipogo. To exercise these rights, contact our support team via email or live chat. We will respond to requests within thirty days. If you believe we have mishandled your data or violated this privacy policy, you can file a complaint with the relevant data protection authority in your jurisdiction.

We also provide transparent account settings where you can update your contact information, manage notification preferences, and control which data is visible in your account history. You can disable marketing emails anytime — we will stop sending promotional messages while continuing to send transactional notifications about your account activity.

If you have questions about this privacy policy, contact our support team. We are available in English and Indonesian via live chat and email. Our team can explain how specific data is used, request deletion of your information, or assist with data access requests. Our services are available only where local law permits — users are responsible for verifying that access and use comply with their own jurisdiction's law.